Annual volunteer survey

Each year we survey our volunteers to understand more about them, their skills and needs. The most recent survey was carried out in December and January 2023 and received 37 responses.

The survey found that 97% of volunteers rated their overall experience as excellent or very good (with nearly three quarters rating their experience as excellent). This is an improvement on the results from 2021, where a higher proportion of volunteers gave a rating of ‘very good’ rather than ‘excellent’, and the overall rating was 96%.

Elements of volunteering with particularly high satisfaction included the support provided by supervisors and working in safe and comfortable surroundings. Key benefits gained from volunteering included improving historical knowledge, meeting new people and having a sense of being part of a workplace.

Based on the findings of the survey, we are looking to maintain these high levels of satisfaction and will continue to focus on areas such as more opportunities to get involved with other projects; and providing more background on how the project a volunteer is working on feeds into the wider scheme of work. Other areas highlighted were additional background about the topic, and a bigger team of people working on the same project.

See the results of the 2022 survey of our volunteers (PDF 0.6 MB)