Annual volunteer survey

Each year we survey our volunteers to understand more about them, their skills and needs.

The most recent survey, carried out in November and December 2019 with a participation rate of 31%, showed that 90% of volunteers rated their overall experience as excellent or very good. 52% of volunteers also rated their experience as excellent. This is a slight improvement on the results from 2018.

Since last year, improvements have been made in the following areas: knowing how the project fits into the wider scheme of things at The National Archives; a clear understanding of the project, its purpose, and the value of its outcomes; and interest in the topic of the project.

Based on the findings of the survey, we are looking to make improvements in certain areas. We will continue to focus on enabling volunteers to better see the outcome/results from their project, ensuring that the success of projects is communicated across the organisation. We will also work towards ensuring that volunteers are able to access the support they need, particularly when working remotely.