Contact us

We welcome your comments, questions and suggestions. Choose the subject of your enquiry from the list.

Submit a records and research enquiry
Use this contact form for enquiries regarding records and advice on how you can do your research at The National Archives.

Paid search requests
Use our paid search service if you would like us to search for and consult records on your behalf.

Certificates of British citizenship
Request a copy of a certificate of citizenship, registration or naturalisation, issued from 1949 to 1986.

Your views
Send us your compliments, complaints and comments about any of our services, including our website and online resources. You may find it useful to read our complaints procedure.

Education service general enquiries
Contact us with queries about our education service and online educational resources.

Education service booking request
Book workshops, videoconferences and virtual classroom sessions.

Freedom of Information enquiry
Request information about The National Archives under the Freedom of Information Act.

Public sector information
Contact us with your queries about Crown copyright, licensing and the re-use of government information.

Website enquiries
Email our Webmaster for enquiries about our website. For enquiries about our records please use the ‘Records and research enquiries’ form.

International collaboration enquiries
Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.

Contact our partners

Help with online orders

Bookshop
See our FAQs for questions about your order. If you still need help please email us.

Discovery, our catalogue
Contact us with any issues when ordering a document from our collection of digitised records.

Record copying
Request help with our Record copying service.

Phone opening times

We use a speech recognition system on our telephone system. Please follow the prompts when you call.

Lines are open:
Monday: 09:00 – 17:00 (switchboard service only)
Tuesday: 09:00 – 19:00 *
Wednesday: 09:00 – 17:00
Thursday: 09:00 – 19:00 *
Friday: 09:00 – 17:00
Saturday: 09:00 – 17:00

* reduced level of records advice service after 17:00