Contact us

Advice on doing your research

Advice on the records we hold at The National Archives.

British citizenship

Request a search for a certificate of British citizenship, registration or naturalisation, issued from 1949 to 1986.


See our FAQs for questions about your order. If you still need help please email us.

Compliments, complaints & comments

Send compliments, complaints and comments about our onsite (at Kew) and online services. See our complaints procedure.

Freedom of Information

Request information about The National Archives under the Freedom of Information Act.

Education sessions

Book videoconferences and virtual classroom sessions. Book workshops through Eventbrite.

Education service general enquiries

Contact us with queries about our education service and online educational resources.

International collaboration

Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.


Enquiries about our website, not including advice about our catalogue.

Record copying enquiries

Help with requesting a digital or paper copy of a record.

Public sector information

Contact us with your queries about Crown copyright, licensing and the re-use of government information.

Contact our partners

Feedback on our commercial partners’ online services, including Findmypast and Ancestry.

Phone opening times

Lines are open:
Monday: 09:00 – 17:00 (switchboard service only)
Tuesday: 09:00 – 17:00*
Wednesday: 09:00 – 17:00*
Thursday: 09:00 – 17:00*
Friday: 09:00 – 17:00*

*Please note that advanced records and research advice is only available between 11:00 – 15:00.

If you contact us by email, any personal information you send to us will be handled in accordance with our privacy policy.