The quickest way to get in touch is by using our Live Chat service – look for the ‘Live Chat’ icon on this page. Open Tuesday to Saturday, between 09:00 and 17:00, our team is available to provide answers to your questions about all of our services and collections.
If you would like detailed advice about researching our collections, please refer to our online research guides or use our records and research enquiry service.
Access & reading room services
Contact us with queries about visiting the reading rooms at The National Archives, reader ticket applications and document ordering, and requests for digital or paper copies of records.
If your online access is limited and you need to speak to someone about booking a visit to our reading rooms, you can call us during office hours on 020 8876 3444 – this isn’t a manned service, so leave your number and message and we’ll call you back. Please only call if you need to – our Live Chat service is much quicker and easier to use.
For general (non-research) information, you can call us on 020 8876 3444 between 14:00 and 16:00 from Tuesday to Friday.
Advice on doing your research
Advice on the records we hold at The National Archives.
- Request a search for a certificate of British citizenship, registration or naturalisation, issued from 1949 to 1986.
- Request a search confirming no evidence of British naturalisation up to 1986.
Compliments, complaints & comments
Send compliments, complaints and comments about our on site (at Kew) and online services. See our complaints procedure.
Contact our partners
Feedback on our commercial partners’ online services, including Findmypast and Ancestry.
COVID-19 – NHS Test and Trace
We have set up a dedicated email for use by the NHS Test and Trace service. This email account will be monitored regularly for official contract tracing purposes – we will not be able to respond to any other enquiries. If you need to get in touch with us, please do so through our other contact channels.
Education service general enquiries
Contact us with queries about our education service and online educational resources.
Freedom of Information
Request information about The National Archives under the Freedom of Information Act.
Contact us if you are an international archive, government or cultural body interested in collaborating with The National Archives.
Ministry of Defence service records
To request a Ministry of Defence service record, see the research guide for British Army soldiers in service after 1918. Find further information in the MOD service records collection FAQs (PDF, 0.1MB).
Public sector information
Contact us with your queries about Crown copyright, licensing and the re-use of government information.
See our FAQs for questions about your order. If you still need help, please email us.
Contact us with queries about our website, not including advice about our catalogue.