Our public services

Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view Your feedback to see the comments we receive through our Your views form and the action we have taken.

Content provided in this section is additional to that required by the Government’s transparency commitments.

Documents we deliver to the public

The links below give a detailed breakdown of on site and online documents. The documents delivered on site and original documents delivered within our reading rooms within 60 minutes are updated on a monthly basis. The number of documents delivered online is updated on a bi-annual basis.

Documents delivered on site (XLS, 0.07 MB)

Documents delivered online (XLS, 39 KB)

Original documents delivered within 60 minutes (XLS, 0.07 MB)

Visitors to The National Archives

We currently collect data regarding the number of visitors to The National Archives. The link below provides a breakdown of these visitors. This information is updated on a monthly basis.

The number for readers represents the total number of day visits to the document reading rooms within a calendar month; event attendees represents the total attendance at events held on site as part of the ‘What’s on’ programme within a calendar month; and education visits represents the total number of individual students (ranging from ages 5 to 18, Key Stages 1–5) who attend taught sessions on site within a calendar month.

Visitors to The National Archives (0.07 MB)

How users rate our services

We have carried out user surveys to assess customer satisfaction with The National Archives’ on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are detailed below. Content provided in this section is additional to that required by the Government’s transparency commitments. These surveys take place annually.

Online satisfaction levels (XLS, 33 KB)

On site satisfaction levels (XLS, 37 KB)

Customer satisfaction – Legislation.gov.uk (XLS, 34 KB)

Customer satisfaction – UK Government Web Archive (XLS, 39 KB)

Complaints feedback (details of complaints will appear two to three months in arrears)

Complaints feedback: 2023-2024

August 2023 (XLS, 0.05 MB)

July 2023 (XLS, 0.05 MB)

June 2023 (XLS, 0.04 MB)

May 2023 (XLS, 0.04 MB)

April 2023 (XLS, 0.04 MB)