Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view Your feedback to see the comments we receive through our Your views form and the action we have taken.
Content provided in this section is additional to that required by the Government’s transparency commitments.
Documents we deliver to the public
The links below give a detailed breakdown of on site and online documents. The documents delivered on site and original documents delivered within our reading rooms within 60 minutes are updated on a monthly basis. The number of documents delivered online is updated on a bi-annual basis.
Documents delivered on site (XLS, 0.11 MB)
Documents delivered online (XLS, 39 KB)
Original documents delivered within 60 minutes (XLS, 0.11 MB)
Visitors to The National Archives
The link below provides a monthly breakdown of visitors to our Kew site.
Visitors to The National Archives (0.07 MB)
How users rate our services
We assess satisfaction though surveying users of The National Archives’ services (including legislation.gov.uk). These are detailed below.
Online satisfaction levels (XLS, 33 KB)
On site satisfaction levels (XLS, 37 KB)
Customer satisfaction – Legislation.gov.uk (XLS, 110 KB)
Customer satisfaction – UK Government Web Archive (XLS, 39 KB)
Complaints feedback (details of complaints will appear two to three months in arrears)
Complaints feedback: 2024-2025
Complaints feedback: 2023-2024
Complaints feedback: 2022–2023
Complaints feedback: 2021–2022
Complaints feedback: 2020–2021
- Governance
- 20-year rule
- Energy, environment and sustainability
- How we spend public money
- Freedom of information requests
- Tenders and contracts
- Digitisation and digital archives
- Our staff
- Reclosure Panel
- Misplaced items
- Information Management Report
- COVID-19 secure risk assessment
- Record transfer report
- Record transfer report for local bodies
- Modern slavery statement