Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view Your feedback to see the comments we receive through our Your views form and the action we have taken.
Content provided in this section is additional to that required by the Government’s transparency commitments.
Documents we deliver to the public
Last year we supplied more than 270 million documents online to our customers, and more than 500,000 documents on site. The links below give a detailed breakdown of on site and online documents delivered since 2010.
Visitors to The National Archives
We currently collect data regarding the number of visitors to The National Archives. The link below provides a breakdown of these visitors.
The number for readers represents the total number of day visits to the document reading rooms within a calendar month; event attendees represents the total attendance at events held on site as part of the ‘What’s on’ programme within a calendar month; and education visits represents the total number of individual students (ranging from ages 5 to 18, Key Stages 1–5) who attend taught sessions on site within a calendar month.
How users rate our services
We have carried out user surveys to assess customer satisfaction with The National Archives’ on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are detailed below. Content provided in this section is additional to that required by the Government’s transparency commitments.
Calls to the Contact Centre
The Contact Centre is the First Point of Contact (FPoC) for all general enquiries, for the public and members of staff by telephone. It provides information on records and services alike, and refers customers to other institutions, record offices and archives as appropriate. The link below provides details of the number of calls received and answered during 2018–19 and 2019–20. Content provided in this section is additional to that required by the Government’s transparency commitments.
Complaints feedback (details of complaints will appear two to three months in arrears)
Complaints feedback: 2020-2021
Complaints feedback: 2019–2020
Complaints feedback: 2017–2018
Complaints feedback: 2016–2017
Complaints feedback: 2015–2016
Complaints feedback: 2014–2015
- 20-year rule
- Energy, environment and sustainability
- How we spend public money
- Freedom of information requests
- Tenders and contracts
- Digitisation and digital archives
- Our staff
- Reclosure Panel
- Misplaced items
- Framework document for The National Archives
- Information Management Report
- Record transfer report
- Record transfer report for local bodies