Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view Your feedback to see the comments we receive through our Your views form and the action we have taken.
Documents we deliver to the public
The links below give a detailed breakdown of on site and online documents. The documents delivered on site and original documents delivered within our reading rooms within 60 minutes are updated on a monthly basis. The number of documents delivered online is updated on a bi-annual basis.
- Documents delivered on site (XLS, 0.11 MB)
- Documents delivered online (XLS, 39 KB)
- Original documents delivered within 60 minutes (XLS, 0.11 MB)
Visitors to The National Archives
The link below provides a monthly breakdown of visitors to our Kew site.
Visitors to The National Archives (0.07 MB)
How users rate our services
We assess satisfaction though surveying users of The National Archives’ services (including legislation.gov.uk), including:
- Online satisfaction levels (XLS, 33 KB)
- On site satisfaction levels (XLS, 37 KB)
- Customer satisfaction – Legislation.gov.uk (XLS, 110 KB)
- Customer satisfaction – UK Government Web Archive (XLS, 39 KB)
Complaints feedback (details of complaints will appear two to three months in arrears)
Complaints feedback: 2024-2025
- September 2024 (XLSX, 0.03 MB)
- August 2024 (XLSX, 0.03 MB)
- July 2024 (XLSX, 0.03 MB)
- June 2024 (XLSX, 0.03 MB)
- May 2024 (XLSX, 0.03 MB)
- April 2024 (XLS, 0.06 MB)
Complaints feedback: 2023-2024
- March 2024 (XLS, 0.05 MB)
- February 2024 (XLS, 0.05 MB)
- January 2024 (XLS, 0.05 MB)
- December 2023 (XLS, 0.05 MB)
- November 2023 (XLS, 0.05 MB)
- October 2023 (XLS, 0.02 MB)
- September 2023 (XLS, 0.05 MB)
- August 2023 (XLS, 0.05 MB)
- July 2023 (XLS, 0.05 MB)
- June 2023 (XLS, 0.04 MB)
- May 2023 (XLS, 0.04 MB)
- April 2023 (XLS, 0.04 MB)
You can download complaints feedback from before April 2023 on an archived version of the our public services page.