Read reports detailing previous complaints investigations carried out by The National Archives under the Re-use Regulations or the Information Fair Trader Scheme. You can also find the report into The National Archives’ complaint handling processes.
Office of Public Sector Information’s (OPSI) investigation of complaints
Ordnance Survey and Weekend365 (June 2014) (PDF, 0.30MB)
Ordnance Survey and 77M Limited (April 2014) (PDF, 0.30MB)
Falkirk Council and Mr Dan Henderson (PDF, 0.00MB)
Zero-Now Ltd and Milton Keynes Council (May 2007) (PDF, 0.15MB)
Intelligent Addressing and Ordnance Survey (July 2006) (PDF, 0.15MB)
Reviews of OPSI investigation
On 30 April 2007 the Advisory Panel on Public Sector Information (APPSI) published its review under Regulation 21 of the Re-use of Public Sector Information Regulations, of OPSI’s investigation of a complaint made by Intelligent Addressing against Ordnance Survey. OPSI issued a statement that sets out the government position.
In 2011-2012 OPSI, part of The National Archives, published a number of reports on The Coal Authority. OPSI has issued a statement to set out how OPSI and The Coal Authority will work together in future.
The Coal Authority (PDF, 0.10MB)
In April 2014 OPSI, part of The National Archives, published a report into a complaint made against Ordnance Survey regarding the licensing of INSPIRE index polygon data. OPSI has issued a statement setting out the agreement reached by OPSI, Ordnance Survey, HM Land Registry and Shareholder Executive regarding the pricing model for licensing this data.
Ordnance Survey (PDF, 0.14MB)
On 30 September 2014 a Review Board of the Advisory Panel on Public Sector Information (APPSI) published its report in relation to a complaint made against OPSI’s investigation of the complaint made by 77M against Ordnance Survey. OPSI issued a statement on 2 October 2014 that sets out the government position.
Webb Report on OPSI complaint handling
Phillip Webb, Expert Member of the Advisory Panel on Public Sector Information (APPSI), has carried out a review of OPSI’s complaint handling process under the PSI Regulations. OPSI, part of The National Archives, reviewed and updated its procedures in response to Phillip’s report
The report (PDF, 0.77MB) was published (March 2011) on the APPSI website.