Complaints about re-use

Under the Re-use of Public Sector Information Regulations 2015, in force since 18 July 2015, complaints about re-use are the responsibility of the Information Commissioner’s Office.

Read more in our Guidance on the implementation of the Re-use of Public Sector Information Regulations 2015.

Read the Information Commissioner’s Office Guide to RPSI which explains their role and the new complaints process.

Under the Re-use of Public Sector Information Regulations 2015, information re-users can complain if they have a dispute with the public sector body holding the information.

Procedure for making a complaint under the PSI Regulations.

Published reports detailing complaints investigations carried out by The Office of Public Sector Information, part of The National Archives, under the Re-use of Public Sector Information Regulations 2005 or the Information Fair Trader Scheme, along with reports into The National Archives’ public sector information complaint handling processes, can be found in the UK Government Web Archive.