Complaints about re-use

Find information about new complaints procedures and information about previous complaints.

Under the Re-use of Public Sector Information Regulations 2015, in force from 18 July 2015, new complaints about re-use will be the responsibility of the Information Commissioner’s Office. Transitional provisions are in place for any  complaints unresolved by 17 July 2015.

Read more in our Guidance on the implementation of the Re-use of Public Sector Information Regulations 2015.

Read the Information Commissioner’s Office Guide to RPSI which explains their role.

Under the Re-use of Public Sector Information Regulations 2005, information re-users have the right to complain if they have a dispute with the public sector body holding the information.

Procedure for making a complaint under the PSI Regulations.

Read reports detailing previous complaints investigations carried out by The National Archives under the Re-use Regulations or the Information Fair Trader Scheme.