Complaints about re-use

Please note that new guidance will be available in summer 2015 for public sector bodies, the cultural sector, and re-users in advance of the of Public Sector Information (Amendment) Regulations 2015.

Find information about complaints procedures and protocols, the mediation service provided by The National Archives, and information about previous complaints.

Under the Re-use of Public Sector Information Regulations 2005, information re-users have the right to complain if they have a dispute with the public sector body holding the information.

Procedure for making a complaint under the PSI Regulations.

Mediation is an informal process where parties in a dispute come together and, with the help of the mediator, reach a settlement.

Read reports detailing previous complaints investigations carried out by The National Archives under the Re-use Regulations or the Information Fair Trader Scheme.