We welcome your comments, questions and suggestions. Choose the subject of your enquiry from the list.
Records and research enquiries
Use this contact form for enquiries regarding records and advice on how you can do your research at The National Archives.
Paid search requests
Use this contact form if you would like us to search for and consult records on your behalf.
Certificates of British citizenship
Request a copy of a certificate of citizenship, registration or naturalisation, issued from 1949 to 1986.
Send us your compliments, complaints and comments about any of our services, including our website and online resources.
Education service general enquiries
Contact us with queries about our education service and online educational resources.
Education service booking request
Book workshops, videoconferences and virtual classroom sessions.
Freedom of Information enquiry
Request information about The National Archives under the Freedom of Information Act.
Public sector information
Contact us with your queries about Crown copyright, licensing and the re-use of government information.
Use this form to contact us with your general enquiries. For enquiries about our records please use the 'Records and research enquiries' form.
Help with online orders
Alert us to any issues with orders from our online bookshop.
Discovery, our catalogue
Contact us with any issues when ordering a document from our collection of digitised records.
Request help with our Record copying service.
Other ways to contact us
Chat to a research adviser online, 09:00-17:00 Tuesday to Friday.
For research enquiries only.
When the service is unavailable please contact us via the Records and research enquiries form.
Please write to:
The National Archives, Kew, Richmond, Surrey, TW9 4DU
Please call +44 (0) 20 8876 3444
Lines are open:
Monday: 09:00 - 17:00 (switchboard service only)
Tuesday: 09:00 - 19:00 *
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 19:00 *
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00
* reduced level of records advice service after 17:00
We use a speech recognition system on our telephone system. Please follow the prompts when you call.