Stakeholder review and engagement

Resilient heritage organisations develop a clear understanding of their stakeholders and engage with them effectively to inform service development and improvement and create supporters of and advocates for the service. Stakeholder engagement is also a key part of all types of service review.

The Challenge of Change

All service transformation and improvement programmes require change, and, as we all know, achieving effective change is challenging.  This section provides some guidance and tips on achieving effective and lasting change that doesn’t come back to haunt you.

Planning Your Service Transformation Programme