We have decided, for the wellbeing of our visitors, staff, volunteers and suppliers, to close The National Archives until further notice.
All events, tours and school visits will be cancelled until the end of June 2020. Other on site services will be suspended while we remain closed. We are looking at options to run some of our public programming activities online, including events and teacher-led sessions – we will provide an update on this soon.
Some of our online services will also be affected during this period, as they rely on staff having access to our building and collections.
- Our website, including research guides, blogs, podcasts, learning resources and online exhibitions
- Discovery, our online catalogue and digital home of our collections
- Online education sessions and resources
- Commercial image library
- Reader’s ticket requests
- Advance/bulk document orders
- Paid search
- Record copying
- Event, tours, group and school visit bookings for dates to the end of June 2020
- Library book reservations
- Online shop
Services experiencing delays:
- Freedom of Information (FOI) requests
- Naturalisation certificate requests
We have also decided to delay the implementation of the document ordering trial until further notice.
Can I still get research advice while you are closed?
We will be able to respond to email and Live Chat enquiries during this time, but unable to respond to phone or postal enquiries.
Will I get a refund if an event is cancelled?
Yes, everyone who has booked a ticket for an event scheduled before the end of June will be contacted and a full refund will automatically be issued. We are looking at options to run some of our events online – we will provide an update on this soon.
Are school visits to The National Archives still going ahead?
All on site school visits are suspended until the end of June. Schools can still access our online resources and book online sessions with our education team, and future school visits (beyond the end of June 2020) can be booked with our education team. We are looking at options to run more teacher-led sessions online – we will provide an update on this soon.
Can I move my existing advance document order to another day?
We are suspending this service for the foreseeable future. All advance orders placed for the next few weeks will be cancelled.
I placed an order for copies of records, can I still expect to receive it?
We worked hard to complete as many copying orders as we could before our building closed to staff, but unfortunately had to cancel some outstanding requests and notified customers accordingly. We are not accepting new orders until further notice.
Can I still submit a Freedom of Information (FOI) request?
We are continuing to accept FOI requests, but – depending on the nature of the enquiry – our response may be delayed, possibly until The National Archives re-opens to visitors. This particularly applies to enquiries relating to our collection, which will not be accessible until our reading rooms are open again.
The Information Commissioner’s Office (ICO) have published a statement about how coronavirus is impacting the FOI process, which you may find useful.
If you would still like to submit a request, please use our corporate FOI enquiry form. If your enquiry relates to a document in our collection, please ensure that you include the catalogue reference(s).