Statistical user data

FOI request reference: F0062906
Publication date: September 2020

Outcome
Partially successful. Some information not held.
Request and response
1. I would like to ask you do you have statistics about number of readers visits in search rooms in the TNA in the period 2002/2003 to 2018/2019? Do you have statistics about number of readers in search rooms in 2018/2019?
We hold reader visit numbers (people ordering original documents for viewing in the reading rooms) from financial year 2005/06. Please see the below table for these numbers.

We do not hold any data on the number of people using the open reading room or library as you do not require a readers ticket to use these facilities. However, prior to 2010 you needed a readers ticket to access all research facilities,

Please note, if a reader visited more than once within a year they will be included multiple times in the below table.

Financial year (01/04 – 31/03) Reader visits (to view original documents)
2005/06 78,408
2006/07 74,068
2007/08 64,050
2008/09 77,276
2009/10 80,446
2010/11 70,952
2011/12 70,635
2012/13 65,802
2013/14 71,682
2014/15 68,332
2015/16 65,859
2016/17 63,129
2017/18 61,706
2018/19 59,129

2. According to the Annual Report and Accounts of TNA, in 2018/2019 “Electronic records delivered to online users was 274,332,549”. I would like to ask what this statistics include? Does this data include access to digital documents on websites and Discovery or also access to digital documents in search rooms in TNA?
The statistic of 274,332,549 for electronic records delivered to online users includes access to digital documents on websites but does not include documents accessed on Discovery or in The National Archives’ public reading rooms.

3. Do you have statistics about the contacts with users of TNA excluding the data of calls to the Contact Centre and the Freedom Information requests statistics? For example, do you have statistics on how many of e-mails were answered by the TNA in 2018/2019?
TNA does not hold this information.