LAN services at The National Archives

FOI request reference: F0042011
Publication date: May 2015

Request:

In line with the Freedom of Information Act I kindly request the answer to the following information. I hope I have been specific in my questions to make answering easier.

  1. Local Area Network
  2. What Manufacturer is your LAN Network?
  3. What date does your support contract come up for renewal on the LAN Network?
  4. What is the current cost of the LAN Network Support?
  5. Which company is the support contract with?
  1. Phone System
  2. What Manufacturer is your phone system?
  3. When date does your support contract come up for renewal on the Phone System?
  4. What is the current cost of the phone system Support?
  5. Which Company is the support Contract with?
  1. Storage (SAN)
  2. What Manufacturer of SAN are you using?
  3. When was the SAN purchased?
  4. How Many Virtual Servers are you running?
  1. Data Centre
  2. Do you use offsite/Third Party Data Centres?
  3. What Services and how big are the offsite facilities?
  4. When are the contracts due for renewal?
  1. Cloud Services
  2. Do you use third Party Cloud services?
  3. What services are used and what size are these?
  4. When are the contracts due for renewal?
  1. Contacts
  2. Who is responsible for ICT in the organisation and what are their contact details?
  3. Who is responsible for ICT Infrastructure in the organisation and what are their contact details?

Outcome:

Partially successful – some information withheld

Response:

Thank you for your enquiry of 15 April 2015 which we have treated as a request for information under the Freedom of Information Act 2000.

The Freedom of Information Act gives you the right to know whether we hold the information you want and to have it communicated to you, subject to any exemptions which may apply. Please find our response and the information we hold below:

  1. Local Area Network
  2. What Manufacturer is your LAN Network?
  3. What date does your support contract come up for renewal on the LAN Network?
  4. What is the current cost of the LAN Network Support?
  5. Which company is the support contract with?
  1. Avaya (Nortel)
  2. Contract renewal data: Quarter 3, 2015
  3. £9.4K + VAT
  4. Software Box
  1. Phone System
  2. What Manufacturer is your phone system?
  3. When date does your support contract come up for renewal on the Phone System?
  4. What is the current cost of the phone system Support?
  5. Which Company is the support Contract with?
  6. Aastra (PBX)
  7. Quarter 2, 2015
  8. £21K + VAT
  9. Daisy Communications
  10. Storage (SAN)
  11. What Manufacturer of SAN are you using?
  12. When was the SAN purchased?
  13. How Many Virtual Servers are you running?
  1. Netapp (NAS not SAN)
  2. Various dates, as we have several systems. Have been using Netapp over 10 years.
  3. Please see below exemption applied.
  1. Data Centre
  2. Do you use offsite/Third Party Data Centres?
  3. What Services and how big are the offsite facilities?
  4. When are the contracts due for renewal?

We do not hold any information regarding these questions as we do not use Third Party Data Centres.

  1. Cloud Services
  2. Do you use third Party Cloud services?
  3. What services are used and what size are these?
  4. When are the contracts due for renewal?

We do not hold any information regarding these questions as we do not use Cloud services.

  1. Contacts
  2. Who is responsible for ICT in the organisation and what are their contact details?
  3. Who is responsible for ICT Infrastructure in the organisation and what are their contact details?

Our Interim Head of Information and Communication Technology is Alec Mulinder. You can contact any department at The National Archives by using the following form: http://www.nationalarchives.gov.uk/contact/contactform.asp?id=1

Exemptions applied:

We are unable to provide you with specific details of the number of virtual servers and renewal dates for these contracts because this information is exempt from disclosure under section 31(1)(a) of the FOIA.  Section 31(1) (a) exempts information if its disclosure is likely to prejudice the prevention or detection of crime.

Section 31: Law Enforcement

(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice –

(a) the prevention or detection of crime

Section 31 is a qualified exemption and we are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered.  If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released.  In the FOIA there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 31 exemption.

Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability in disclosing information about government procedure and contracts. However, release of this information would make The National Archives more vulnerable to crime.  The crime in question here would be a malicious attack on The National Archives’ computer systems.  As such release of this information would be seen to prejudice the prevention or detection of crime – section 31(1) (a) – by making The National Archives’ computer system more vulnerable to hacking at a given time.  There is an overwhelming public interest in keeping government computer systems secure which would be best served by non-disclosure.  This would outweigh any benefits of release. It was therefore decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here.

That concludes your FOI request.

If you are dissatisfied with the handling of your request or the decision which has been reached, you have the right to ask for an internal review.  Internal review requests must be submitted within two months of the date of this response and should be addressed to:

Quality Manager

Public Services Development Unit

The National Archives

Kew

Richmond

Surrey

TW9 4DU

complaints@nationalarchives.gov.uk

You have the right to ask the Information Commissioner (ICO) to investigate any aspect of your complaint.  However, please note that the ICO is likely to expect internal complaints procedures to have been exhausted before beginning his investigation.