Discovery usage statistics

FOI request reference: F0043465
Publication date: October 2015

Request:

What are the statistics usage system Discovery via Internet and onsite in TNA per monthly and years?

I’d like to ask abut construction on information system Discovery.

How much is the annual maintenance systems?

Outcome:

Partially successful

Response:

Thank you for your enquiry of 5 October, in which you asked for information about Discovery, The National Archives’ online catalogue:

What are the statistics usage system Discovery via Internet and onsite in TNA per monthly and years?

How much is the annual maintenance systems?

Your request has been handled under the Freedom of Information Act 2000 (FOIA)

I can confirm that The National Archives holds information relevant to your request.

What are the statistics usage system Discovery via Internet and onsite in TNA per monthly and years?

We are pleased to be able to provide you with Discovery usage statistics in monthly and yearly format in the attached spreadsheet

How much is the annual maintenance systems?

Annual maintenance direct costs for Discovery are circa £20,000 for database support and off-site backups. We are moving towards more open source so some elements of Discovery run at no/very low cost such as the search services. We run a shared infrastructure for all our services so other in-direct costs are incurred, but unfortunately, we are unable to provide a further breakdown of these costs, as to do so would exceed the appropriate cost limit for responding to requests under the FOIA.

For central government departments like The National Archives, the cost limit is set at £600. This represents the estimated cost of one person spending just over three working days determining whether the department holds the information, as well as locating, retrieving and extracting it. Section 12* of the FOIA sets out the criteria by which a public authority can refuse such requests.

Advice and Assistance

You may wish to consider refining your request so that it falls within the cost limit. For instance, you may wish to ask for a list of the cost breakdowns in any given month.

The Information Commissioner’s Office also provides guidance on making an FOI request which could be useful in refining your request: https://ico.org.uk/for-the-public/official-information/

I hope that this information will be useful to you in refining your request. Please contact us if you require any further assistance and we will be happy to help you. Finally, please note that we are unable to guarantee that any refined requests would fall within the cost limit.

If you are dissatisfied with the handling of your request or the decision which has been reached, you have the right to ask for an internal review.  Internal review requests must be submitted within two months of the date of this response and should be addressed to:

Quality Manager
Public Services Development Unit
The National Archives
Kew
Richmond
Surrey
TW9 4DU

complaints@nationalarchives.gov.uk

Please mark your complaint clearly.  You have the right to ask the Information Commissioner (ICO) to investigate any aspect of your complaint.  However, please note that the ICO is likely to expect internal complaints procedures to have been exhausted before beginning his investigation.

*Section 12 – Section 12 – Exemption where cost of compliance exceeds appropriate limit

Section 12 of the Freedom of Information Act 2000 (FOIA) makes provision for public authorities to refuse requests for information where the cost of dealing with them would exceed the appropriate limit, which for central government departments like The National Archives, is set at £600.  This represents the estimated cost of one person spending just over three working days determining whether the department holds the information, as well as locating, retrieving and extracting the information.

We estimate that it will take us in excess of this to identify the appropriate information, and locate, retrieve and extract it in response to your request because it is so wide ranging.  Therefore, the majority of your request will not be processed further. You may wish to consider refining your request. Further guidance can be found at:

ico.org.uk/for_organisations/guidance_index/~/media/documents/library/Freedom_of_Information/Detailed_specialist_guides/costs_of_compliance_exceeds_appropriate_limit.pdf

Attachments: http://www.nationalarchives.gov.uk/documents/f0043465-discovery-usage-statistics.xls