AI and digital transformation

FOI request reference: CAS-66503-L2F0H7
Publication date: January 2021

Outcome
Information provided.
Request and response
Do you currently have any AI enabled chatbots engaging with Citizens directly? If not, do you intend to introduce this in the next 12 months?
Yes, we do have AI enabled chatbots engaging with citizens directly.

Do you currently have a live webchat to engage with Citizens live on your
website? If not, do you intend to introduce this in the next 12 months?

Yes, we do have a live webchat to engage with citizens live on our website.