Accessible entrances

Both entrances are accessible to wheelchair users. The rear entrance is closer to the disabled parking bays.

Touchpad-operated power doors are at both entrances. Doorbells to request assistance from the welcome desk are located outside both entrances.

Borrowing wheelchairs

We have three wheelchairs available for visitors, on a first-come, first-served basis. They are kept in the main entrance hall.  If you would like further information, please contact us.

Mobility difficulties

This is a large building, so if you have mobility difficulties, or are using crutches, you may wish to bring someone to assist you. Please remember that both you and your assistant will need to produce two forms of identification if you wish to look at original records.

The entrance is approximately 200 metres from the car park, and approximately 0.75 kilometres from Kew Gardens station.

There is no bus service to the station. Please ask at the welcome desk if you require a taxi. See Accessible travel for further information.

Heavy documents

Many documents are fragile and very heavy and we advise you to take extra care when handling them. If you need help carrying items to your table, please ask a member of staff to assist you.

How to get help during your visit

If you have any problems or questions, please ask a member of staff for assistance.

Assistance dogs

Assistance dogs are welcome in all public areas at The National Archives.