Forthcoming changes to document services
Forthcoming changes to document services
11 February 2009
Please be aware that from spring 2009 we will be making the following changes to our services - full details will be provided nearer the time.
Record copying estimating service
You will need to specify your requirements precisely, including the number of pages, for us to provide you with an estimate of the cost of record copying. We will no longer be able to search within documents to identify the items to be copied for estimation purposes.
If a search is required to identify the items to be copied, you will now be offered the options of engaging an independent researcher or using our paid search service.
We have taken this decision because, while we have been providing an increasing number of estimates, the number of actual copy orders from these estimates is declining. As a result, the service no longer covers its costs.
Online induction
We are creating an online induction module, which all new readers will need to complete before looking at original documents.
The module will help to preserve our unique records by showing readers how to handle and take care of documents. It will also cover self-service scanning and copying.
