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See our policies and standards for providing quality services, promoting equal opportunity and diversity, and selecting and caring for records.

Equal opportunities

The National Archives aims to be an inclusive organisation, respecting and valuing difference and promoting equal opportunity for all.

Equal opportunities document (PDF, 0.07Mb)

Disability equality scheme 2007-2009 (PDF, 0.22Mb)

Visit our diversity and equal opportunities page for further information

Service quality and public service standards

We want to help you find the information you need quickly and efficiently. We also want to help our future users by taking care of documents now to ensure that they survive in good condition.

Our service policy  (PDF, 0.06Mb)

We aim to deliver excellent services to all our users and we regularly measure, monitor and publicise our performance against a set of rigorous and challenging standards and targets.

Public Service Standards 2009-2010 (PDF, 0.06Mb)

Services to the people of Wales

As The National Archives for Wales, we recognise our duty to provide certain additional services to the people of Wales.

Services provided by The National Archives to the people of Wales (PDF, 0.04Mb)

Polisi'n amlinellu'r gwasanaethau a gynigir i bobl Cymru gan yr Archifau Cenedlaethol (PDF, 0.04Mb)

Archival standards

We are committed to the highest standards of archival care at The National Archives. Visit records management for information about the archival policies and standards we work to.

What records do we preserve?

We have a strategy setting out which public records we select for permanent preservation, and how these records are distributed across the UK system of repositories.

Acquisition and Disposition strategy (PDF, 0.15Mb)

Visit our Selection pages to find out more on acquisition and disposition.

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