Help section

Help - Site Guide

1. Enter DocumentsOnline
2. Search the records. There are three ways to do this:
   - In the Quick Search box, type a name, keywords or catalogue reference (for example ADM 188/1), then click ‘Search’.
   - Click ‘Advanced search’ to be taken to a detailed search form.
   - Click ‘Browse’ to be taken to a list of our collections. Click on a collection to search within it.
   
3. You should be presented with a list of results. You may need to click on the relevant collection, for example ‘Wills’.
4. Browse through the results and click on ‘See details’ for the items that interest you.
5. Click on ‘Add to Shopping’ if you want to buy the document.
6. You now have the option to ‘Continue shopping’ or go to the ‘Checkout’. The basket holds a maximum of 15 items.
7. If you choose to checkout, you will be asked to enter your email address twice.
8. If you have selected free items, click ‘Proceed with your download’ to go to a page where you can download your documents.
9. If you have chosen chargeable items, click ‘Enter payment details’ to go to a secure site hosted by WorldPay.
10. Change the country of your bank, click ‘Select’ and then enter your card details.
11. After paying, you will be directed back to DocumentsOnline. A receipt page will display so that you can download your document.
12. We will also send you an email containing a link to your order. This remains active for 28 days.
13. Remember to save the document to your computer so that you can access it in the future.