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Send us your compliments, complaints and comments about any of our services, including our website and online resources.
Education service general enquiries
Contact us with queries about our education service and online educational resources.
Education service booking request
Book workshops, videoconferences and virtual classroom sessions.
Freedom of Information enquiry
Request information about The National Archives under the Freedom of Information Act.
Certificates of British citizenship requests
Request a copy of a certificate of citizenship issued from 1949 to 1986, or naturalisation from 1981 to 1986.
Public sector information
Contact us with your queries about Crown copyright, licensing and the re-use of government information.
Use this contact form for all other enquiries, including research enquiries.
Help with online orders
Alert us to any issues with orders from our online bookshop.
Discovery, our catalogue
Contact us with any issues when ordering a document from our collection of digitised records.
Request help with our Record copying service.
Other ways to contact us
Chat to a research adviser online, 11:00-15:00 Tuesday to Friday.
Live chat is for research enquiries only. Find out more on our social media page.
When the service is unavailable, you can contact us via our contact form.
Please write to:
The National Archives, Kew, Richmond, Surrey, TW9 4DU
Please call +44 (0) 20 8876 3444
Lines are open:
Monday: 09:00 - 17:00 (switchboard service only)
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00
We use a speech recognition system on our telephone system. Please follow the prompts when you call.
(For deaf and hard of hearing people) +44 (0) 20 8392 9198