We welcome your comments, questions and suggestions. Choose the subject of your enquiry from the list.

Help with online orders

  • Bookshop
    Alert us to any issues with orders from our online bookshop.

  • Discovery, our catalogue
    Contact us with any issues when ordering a document from our collection of digitised records.

  • Record copying
    Request help with our Record copying service.

Other ways to contact us

Chat to a research adviser online, 09:00-17:00 Tuesday to Friday.

For research enquiries only. Find out more on our social media page.

When the service is unavailable, you can contact us via the contact form provided.

By post

Please write to:
The National Archives, Kew, Richmond, Surrey, TW9 4DU

By phone

Please call +44 (0) 20 8876 3444

Lines are open:

Monday: 09:00 - 17:00 (switchboard service only)
Tuesday: 09:00 - 19:00 *
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 19:00 *
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00

* reduced level of records advice service after 17:00

We use a speech recognition system on our telephone system. Please follow the prompts when you call.