Find out how many documents we deliver to the public, both on site and online, and how people rate our services. You can also view ‘your feedback‘ to see the comments we receive through ‘your views matter to us’ forms, and from complaints and the action we have taken.
Content provided in this section is additional to that required by the Government’s transparency commitments.
Documents we deliver to the public
Last year we supplied over 190 million documents online to our customers, and over 600,000 documents on site. View a more detailed breakdown of on site and online documents delivered since 2010 here.
Documents delivered on site (XLS, 40 KB)
Documents delivered online (XLS, 39 KB)
Original documents delivered within 60 minutes (XLS, 35 KB)
How users rate our services
We have carried out user surveys to assess customer satisfaction with The National Archives’ on site and online services. We have also measured satisfaction with our Legislation.gov.uk service. Feedback scores from these surveys are here. Content provided in this section is additional to that required by the Government’s transparency commitments.
Online satisfaction levels (XLS, 33 KB)
Onsite satisfaction levels (XLS, 37 KB)
Customer satisfaction – Legislation.gov.uk (XLS, 34 KB)
Telephone survey results (XLS, 0.04 MB)
Complaints feedback: 2016-17 (details of complaints will appear 2 to 3 months in arrears)
September 2016 (CSV, 0.03MB)
August 2016 (CSV, 0.03MB)
July 2016 (CSV, 0.03MB)
June 2016 (CSV, 1KB)
May 2016 (CSV, 6KB)
April 2016 (CSV, 4KB)
Complaints feedback: 2015 – 2016
March 2016 (CSV)
February 2016 (CSV, 3KB)
January 2016 (CSV, 3KB)
December 2015 (CSV, 3KB)
November 2015 (CSV,4KB)
October 2015 (CSV, 34KB)
September 2015 (CSV, 28KB)
August 2015 (CSV, 28KB)
July 2015 (CSV, 28.5KB)
June 2015 (CSV, 28KB)
May 2015 (CSV, 2KB)
April 2015 (CSV, 3KB)