Each year we survey our volunteers to understand more about them, their skills and needs.
The most recent survey, carried out in November 2018 with a participation rate of 23%, showed that 89% of volunteers rated their overall experience as excellent or very good. 51% of volunteers also rated their experience as excellent. Both of these results are in line with those of 2017.
Since last year, improvements have been made in the following areas: knowing how the project fits into the wider scheme of things at The National Archives; support provided by your supervisor when you need it; and access to computer folders and systems.
Based on the findings of the survey, we are looking to make improvements in certain areas. Firstly, we are focusing on enabling volunteers to better see the outcome/results from their project. We are encouraging more regular updates across all of our projects, making sure that our volunteers feel valued for the work that they do. As well as this, we will be looking to provide an even more challenging and stimulating range of projects, and to communicate more effectively with volunteers about them.