WiFi Contracts

FOI request reference: F0044511
Publication date: December 2015

Request:

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telecommunications contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

  1. Contract Type: Maintenance, Managed, Shared (If so please state orgs)
  1. Existing Supplier: If there is more than one supplier please split each contract up individually.
  1. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
  1. Number of Users:
  1. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  1. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  1. Telephone System Type: PBX, VOIP, Lync etc
  1. Contract Duration: please include any extension periods.
  1. Contract Expiry Date: Please provide me with the day/month/year.
  1. Contract Review Date: Please provide me with the day/month/year.
  1. Contract Description: Please provide me with a brief description of the overall service provided under this contract.
  1. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house please can you provide me with:

  1. Number of Users:
  1. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  1. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  1. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?

Outcome:

Partly Successful

Response:

Thank you for your enquiry of 13 January, in which you asked for information about telephone system maintenance contracts at The National Archives.

Your request has been handled under the Freedom of Information Act 2000 (FOIA)

I can confirm that The National Archives holds information relevant to your request. We are pleased to be able to provide most of this information to you in the attached Annex.

We are unable to provide you with some of the information you have requested because it is covered by the exemption at section 31(1)(a) of the FOIA, which exempts information if would, or would be likely to, prejudice the prevention or detection of crime. For further information about why this exemption has been applied, please see the explanatory Annex at the end of this letter.

Some of the information is also covered by the exemption at section 40(2) of the FOIA, which exempts information if it represents personal information. For further information about why this exemption has been applied, please see the explanatory Annex at the end of this letter.

If you are dissatisfied with the handling of your request or the decision which has been reached, you have the right to ask for an internal review.  Internal review requests must be submitted within two months of the date of this response and should be addressed to:

Quality Manager
Public Services Development Unit
The National Archives
Kew
Richmond
Surrey
TW9 4DU

complaints@nationalarchives.gov.uk

Please mark your complaint clearly.  You have the right to ask the Information Commissioner (ICO) to investigate any aspect of your complaint.  However, please note that the ICO is likely to expect internal complaints procedures to have been exhausted before beginning his investigation.

Explanatory Annex

Your request and our response

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telecommunications contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support:

 Contract Type: Maintenance, Managed, Shared (If so please state orgs)

Maintenance

Existing Supplier: If there is more than one supplier please split each contract up individually.

Daisy Group in conjunction with DV02

Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider

£22K

Number of Users

650

Hardware Brand – The primary hardware brand of the organisation’s telephone system

Mitel

Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.

Messaging software, extension manager, directory manager, call recording software, call management system

Telephone System Type: PBX, VOIP, Lync etc.

PABX

Contract Duration: please include any extension periods

12 months

Contract Expiry Date: Please provide me with the day/month/year. No – please just provide quarter and year

Q2 – 2016. We are unable to provide you with any more information in relation to this question because it is exempt from release under section 31(1) (a) FOIA. Further information about this exemption and why it has been applied can be found later in this Annex.

Contract Review Date: Please provide me with the day/month/year

Q1 – 2016. We are unable to provide you with any more information in relation to this question because it is exempt from release under section 31(1)(a) FOIA. Further information about this exemption and why it has been applied can be found later in this Annex.

  1. Contract Description: Please provide me with a brief description of the overall service provided under this contract.

Maintenance and support for PABX and apps (as described earlier)

  1. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.

A12. We are unable to provide you with this information because it would identify a junior member of staff and as such is exempt from release under section 40(2) of the FOIA. However, we have applied the general principle that members of staff at Head of Department level and above are sufficiently senior for their names and/or job titles to already be in the public domain and are therefore not exempt from release.

The Head of IT Operations at The National Archives is Julian Muller

Further information about this exemption and why it has been applied can be found later in this Annex.

Exemptions applied

Section 40(2): Personal Information where the applicant is not the data subject

Section 40 exempts personal information about a ‘third party’ (someone other than the requester), if revealing it would breach the terms of the Data Protection Act (DPA) 1998. The DPA prevents personal information from release if it would be unfair or at odds with the reason why it was collected, or where the subject had officially served notice that releasing it would cause them damage or distress. Junior members of staff would have no expectation that information about their positions would be made available in the public domain; to do so would be unfair and contravene the first data protection principle of the DPA 1998.

In this case the exemption applies because this information represents the personal information of a junior member of staff at The National Archives. Publishing the names of junior members of staff is considered an unfair use of personal data. As such, the names and positions of junior officials are withheld under section 40(2) of the FOIA. To release the direct contact details of this individual into the public domain would see a vast increase in the amount of correspondence directed to his personal account, which would be unfair in that it would have a considerable detrimental impact upon their ability to perform his role and carry out the functions associated with that role effectively. In addition, the fact that there exists a reasonable and reasonably accessible alternative method of contacting individual members of staff, via the contact form on The National Archives website, further diminishes the argument that there would be any further value gained from the release of this additional information.

For more information about the publication of junior staff names, please see the following link:

https://ico.org.uk/media/for-organisations/documents/1187/section_40_requests_for_personal_data_about_employees.pdf

For more general information about the section 40 exemption, please see the following link: http://ico.org.uk/for_organisations/guidance_index/~/media/documents/library/Freedom_of_Information/Detailed_specialist_guides/personal-information-section-40-and-regulation-13-foia-and-eir-guidance.pdf

Request:

Please can you send me the following contract information?

  1. Wi-Fi Provider- Who is the contracted supplier for the Wi-Fi contract.
  1. Average Annual Spend – Please state the annual average spend over three years for each supplier. If this is a new contract please state the estimate annual average spends. If there is more than one Wi-Fi provider please split annual for each individual provider.
  1. Number of Wi-Fi Users- Please state the number of users the Wi-Fi contract is in place for. An estimate number of users will also be acceptable. If there is more than one Wi-Fi provider please state the number of users for each individual provider.
  1. What is the contract Type: 1. WiFi= WiFi contract, 2. Managed=Part of a larger contract, 3. In-house=is the Wi-Fi managed and maintained in-house.
  1. Number of Locations/Site- I require the number of locations/sites the Wi-Fi contract is contracted for. If there is more than one Wi-Fi provider please state the number of sites for each individual provider.
  1. End User Offer- What the Wi-Fi offers to the end users e.g. Unlimited, Pay as you go, free 1 hour access or just free access. If there is more than one Wi-Fi provider please state the number of sites for each individual provider.
  1. Manufacturer Name/Brand- Please provides me with the brand names of the Wi-Fi equipment which many include manufacturers of the access points and routers. If there is more than one Wi-Fi provider please state the Manufacturers Name for each individual provider.
  1. Contract Description- Please provide me with a brief description of the solution in place for Wi-Fi and any other services provided under the contract. If there is more than one Wi-Fi provider please state the contract description for each individual provider.
  1. Actual Contract Start Date- Please can you state the Start date of the contract. If there is more than on Wi-Fi provider please split contract dates for each individual provider.
  1. Actual Contract Renewal/Expiry Date- Please can you state the renewal/expiry date of the contract. If the contract is coming up for renewal if possible please state the likely outcome of the Wi-Fi contract.
  1. Contact Details- I require the person from within the organisation responsible for the Wi-Fi contract. Can you please provide me with their full contact detail including contact number and an email address? If there is more than one Wi-Fi provider please state the contract details for each individual provider.

If the organisation doesn’t have a Wi-Fi contract in place please state when the organisation plans to have a Wi-Fi contract in place. Please do this by providing me with a month and year and if possible what type of solutions they plan to want in place and the number of locations.

If this service is provided in-house please provide me with:

  1. Number of Users
  1. Number of Locations/Site
  1. End User Offer
  1. Manufacturer Name/Brand
  1. Contact Details- I require the person from within the organisation responsible for the Wi-Fi

If the organisation has this service (Wi-Fi) as part of a managed service please can you provide me with the contract details of the managed contract including:

1.Current Provider

  1. Number of Users- This is normally the total number of staff with the organisation.
  1. Contract Description- Please can you provide me with a brief contract description of the overall contract.
  1. Contract Expiry Date- Please

5.Contract Review Date

  1. Contact Details- I require the person from within the organisation responsible for the Wi-Fi contract. Can you please provide me with their full contact detail including contact number and an email address.

Outcome:

Partly Successful

Response:

Thank you for your enquiry of 13 January, in which you asked for information about Wi-Fi contracts, especially managed guest and visitor Wi-Fi, at The National Archives.
Your request has been handled under the Freedom of Information Act 2000 (FOIA)

I can confirm that The National Archives holds information relevant to your request. We are pleased to be able to provide most of this information to you in the attached Annex.
We are unable to provide you with some of the information you have requested because it is covered by the exemption at section 31(1)(a) of the FOIA, which exempts information if would, or would be likely to, prejudice the prevention or detection of crime. For further information about why this exemption has been applied, please see the explanatory Annex at the end of this letter.

Some of the information is also covered by the exemption at section 40(2) of the FOIA, which exempts information if it represents personal information. For further information about why this exemption has been applied, please see the explanatory Annex at the end of this letter.

If you are dissatisfied with the handling of your request or the decision which has been reached, you have the right to ask for an internal review. Internal review requests must be submitted within two months of the date of this response and should be addressed to:

Quality Manager
Public Services Development Unit
The National Archives
Kew
Richmond
Surrey
TW9 4DU
complaints@nationalarchives.gov.uk

Please mark your complaint clearly. You have the right to ask the Information Commissioner (ICO) to investigate any aspect of your complaint. However, please note that the ICO is likely to expect internal complaints procedures to have been exhausted before beginning his investigation.

Explanatory Annex

Your request and our response

Q1.Wi-Fi Provider- Who is the contracted supplier for the Wi-Fi contract.
A1. Logicalis – We only have a break-fix maintenance contract for the wireless controllers.

Q2. Average Annual Spend – Please state the annual average spend over three years for each supplier. If this is a new contract please state the estimate annual average spends. If there is more than one Wi-Fi provider please split annual for each individual provider.
A2. £2,240.00 per year

Q3. Number of Wi-Fi Users- Please state the number of users the Wi-Fi contract is in place for. An estimate number of users will also be acceptable. If there is more than one Wi-Fi provider please state the number of users for each individual provider.
A3. Wifi service is split between staff (approx. 600 users) and public (approx. 50 users at any one time)

Q4. What is the contract Type: 1. WiFi= WiFi contract, 2. Managed=Part of a larger contract, 3. In-house=is the Wi-Fi managed and maintained in-house.
A4. See answer 1 above

Q4. (marked twice in your request) Number of Locations/Site- I require the number of locations/sites the Wi-Fi contract is contracted for. If there is more than one Wi-Fi provider please state the number of sites for each individual provider.
A4. One site

Q5. End User Offer- What the Wi-Fi offers to the end users e.g. Unlimited, Pay as you go, free 1 hour access or just free access. If there is more than one Wi-Fi provider please state the number of sites for each individual provider.
A5. Free access

Q6. Manufacturer Name/Brand- Please provides me with the brand names of the Wi-Fi equipment which many include manufacturers of the access points and routers. If there is more than one Wi-Fi provider please state the Manufacturers Name for each individual provider. A6.Cisco

Q7. Contract Description- Please provide me with a brief description of the solution in place for Wi-Fi and any other services provided under the contract. If there is more than one Wi-Fi provider please state the contract description for each individual provider.
A7. Break-fix maintenance contract for the wireless controllers

Q8. Actual Contract Start Date- Please can you state the Start date of the contract. If there is more than on Wi-Fi provider please split contract dates for each individual provider
A8. Q4 2015. We are unable to provide you with any more information in relation to this question because it is exempt from release under section 31(1)(a) FOIA. Further information about this exemption and why it has been applied can be found later in this Annex.

Q9. Actual Contract Renewal/Expiry Date- Please can you state the renewal/expiry date of the contract. If the contract is coming up for renewal if possible please state the likely outcome of the Wi-Fi contract.
A9. Q4 2016. We are unable to provide you with any more information in relation to this question because it is exempt from release under section 31(1)(a) FOIA. Further information about this exemption and why it has been applied can be found later in this Annex.

Q10. Contact Details- I require the person from within the organisation responsible for the Wi-Fi contract. Can you please provide me with their full contact detail including contact number and an email address? If there is more than one Wi-Fi provider please state the contract details for each individual provider.
A10. We are unable to provide you with this information because it would identify a junior member of staff and as such is exempt from release under section 40(2) of the FOIA. However, we have applied the general principle that members of staff at Head of Department level and above are sufficiently senior for their names and/or job titles to already be in the public domain and are therefore not exempt from release.
The Head of IT Operations at The National Archives is Julian Muller.

Further information about this exemption and why it has been applied can be found later in this Annex.

Exemptions applied

Section 40(2): Personal Information where the applicant is not the data subject
Section 40 exempts personal information about a ‘third party’ (someone other than the requester), if revealing it would breach the terms of the Data Protection Act (DPA) 1998. The DPA prevents personal information from release if it would be unfair or at odds with the reason why it was collected, or where the subject had officially served notice that releasing it would cause them damage or distress. Junior members of staff would have no expectation that information about their positions would be made available in the public domain; to do so would be unfair and contravene the first data protection principle of the DPA 1998.

In this case the exemption applies because this information represents the personal information of a junior member of staff at The National Archives. Publishing the names of junior members of staff is considered an unfair use of personal data. As such, the names and positions of junior officials are withheld under section 40(2) of the FOIA. To release the direct contact details of this individual into the public domain would see a vast increase in the amount of correspondence directed to his personal account, which would be unfair in that it would have a considerable detrimental impact upon their ability to perform his role and carry out the functions associated with that role effectively. In addition, the fact that there exists a reasonable and reasonably accessible alternative method of contacting individual members of staff, via the contact form on The National Archives website, further diminishes the argument that there would be any further value gained from the release of this additional information.
For more information about the publication of junior staff names, please see the following link:

https://ico.org.uk/media/for-organisations/documents/1187/section_40_requests_for_personal_data_about_employees.pdf
For more general information about the section 40 exemption, please see the following link: http://ico.org.uk/for_organisations/guidance_index/~/media/documents/library/Freedom_of_Information/Detailed_specialist_guides/personal-information-section-40-and-regulation-13-foia-and-eir-guidance.pdf

Section 31: Law Enforcement
(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—
(a) The prevention or detection of crime

Section 31 is a qualified exemption. We are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered. If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released. In the FOIA there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 31(1)(a) exemption. Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability through disclosure of information about government procedure and contracts.

However, release of this information would make The National Archives more vulnerable to crime; namely, a malicious attack on The National Archives’ computer systems. As such release of this information would prejudice the prevention or detection of crime (section 31(1)(a)) by making The National Archives’ computer systems more vulnerable to hacking at a given time. There is an overwhelming public interest in keeping government computer systems secure which would be served by non-disclosure. This would outweigh any benefits of release. It was therefore decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here:
https://ico.org.uk/media/for-organisations/documents/1207/law-enforcement-foi-section-31.pdf

Section 31: Law Enforcement

(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—

(a) The prevention or detection of crime

Section 31 is a qualified exemption. We are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered.  If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released.  In the FOIA there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 31(1)(a) exemption.  Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability through disclosure of information about government procedure and contracts.

However, release of this information would make The National Archives more vulnerable to crime; namely, a malicious attack on The National Archives’ communications systems.  As such release of this information would prejudice the prevention or detection of crime (section 31(1)(a)) by making The National Archives’ communications systems more vulnerable to hacking at a given time.  There is an overwhelming public interest in keeping government communications systems secure which would be served by non-disclosure.  This would outweigh any benefits of release. It was therefore decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here:

https://ico.org.uk/media/for-organisations/documents/1207/law-enforcement-foi-section-31.pdf