Telecommunications and Internet services at The National Archives

FOI request reference: F0051219
Publication date: January 2018

Request

Contract 1

1. Current Lines (Analogue, ISDN VOIP, SIP etc) Provider- Please can you provide me with the name of the supplier for the contract.
2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many supplier
3. Fixed Line- Contract Duration- the number of years the contract is for each
4. Type of Lines- Please can you split the type of lines per each supplier? PTSN, Analogue, SIP
5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Contract 2

6. Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?
7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.
8. Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.
9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.
10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3

11. Fixed Broadband Provider- Please can you provide me with the name of the supplier for the contract.
12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
13. Fixed Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4

14. WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?
15. WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers
16. Contract Description: Please can you provide me with a brief description of the contract
17. Number of sites: Pleas state the number of sites the WAN covers. Approx.will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.
19. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contract above.
Outcome

Partially Successful

Response

Your request has been handled under the Freedom of Information (FOI) Act 2000. The FOI Act gives you the right to know whether we hold the information you want and to have it communicated to you, subject to any exemptions which may apply.

I can confirm that The National Archives holds information relevant to your request and we are pleased to be able to provide most of this information to you.

We are unable to provide you with all the information you have requested because some of the information is covered by the exemptions at sections 31(1) (a) and 40(2) of the FOI Act.

Section 31 (1) (a) exempts information if its disclosure is likely to prejudice the prevention or detection of crime.

Section 40(2) exempts personal information about a ‘third party’ (someone other than the requester), if revealing it would breach the terms of the Data Protection Act (DPA) 1998. The DPA prevents personal information from release if it would be unfair or at odds with the reason why it was collected, or where the subject had officially served notice that releasing it would cause them damage or distress.

For further information about these exemptions and why they have been applied, please see the explanatory annex at the end of this response.

As of July 2017 The National Archives installed a cloud based telephony system which does not require the use of fixed lines.  As such we do not hold information pertaining to current fixed lines related to telephony. We do have a number of broadband connections, that use fixed lines (ADSL), but these are not for telephony.

Contract 1

1. Current Lines (Analogue, ISDN VOIP, SIP etc) Provider – Please can you provide me with the name of the supplier for the contract.

BT
Adept Telecom plc. provide data circuits that are used for a cloud based telephony service (see 14, below)

2. Fixed Line – Contract Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many supplier

Rolling (BT)

3. Fixed Line- Contract Duration- the number of years the contract is for each

Rolling (BT)

4. Type of Lines – Please can you split the type of lines per each supplier? PTSN, Analogue, SIP

PTSN (for ADSL)

5. Number of Lines – Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

13 x lines

Contract 2

6. Minutes/Landline Provider – Supplier’s name (NOT Mobiles) if there is not information available please can you provide further insight into why?

8×8 – They provide a cloud based telephony service that does not rely upon traditional landlines

7. Minutes/Landline Contract Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

Qtr 3 2019-2020

8. Minutes Landline Monthly Spend – Monthly average spend. An estimate or average is acceptable.

£7K p/month

9. Minute’s Landlines Contract Duration: the number of years the contract is with the supplier.

3 years with an option to extend

10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

650

Contract 3

11. Fixed Broadband Provider – Please can you provide me with the name of the supplier for the contract.

BT

12. Fixed Broadband Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

Rolling

13. Fixed Broadband Annual Average Spend – Annual average spend for each broadband provider. An estimate or average is acceptable.

£3,800.00

Contract 4

14. WAN Provider – please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?

Adept Telecon plc.
Vodafone (PSN)

15. WAN Contract Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

Adept – Q4 2019-2020
Vodafone (PSN) – Q4 2018-2019

16. Contract Description: Please can you provide me with a brief description of the contract

Adept Telecon plc. – ISP services and 2 x Data circuits (one primary and one backup/failover) also used for 8×8 cloud based telephony service
Vodafone (PSN) – PSN/GCF and circuits

17. Number of sites: Pleas state the number of sites the WAN covers. Approx.will do.

One site

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

Adept Telecon plc. – £22.5K
Vodafone (PSN) – £60K

19. Internal Contact: please can you send me there full contact details including contact number and email and job title for all the contract above.

We are unable to provide you with this information because it would identify a junior member of staff and as such is exempt from release under section 40(2) of the FOI Act. However, at The National Archives we apply the general principle that members of staff at Head of Department level and above are sufficiently senior for their names and/or job titles to already be in the public domain and are therefore not exempt from release.

The Head of IT Operations at The National Archives is Julian Muller.

EXPLANATORY ANNEX

Exemptions applied

Section 31: Law Enforcement
(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—
(a) The prevention or detection of crime

We are unable to provide you with the specific renewal dates of contracts because this information is exempt from disclosure under section 31(1) (a) of the FOI Act.

Section 31 is a qualified exemption and we are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered.  If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released. In the FOI Act there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 31(1) (a) exemption. Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability in disclosing information about government procedure and contracts. However, release of this information would make The National Archives more vulnerable to crime; namely, a malicious attack on The National Archives’ computer systems. As such release of this information would be seen to prejudice the prevention or detection of crime by making The National Archives’ computer system more vulnerable to malicious activities. There is an overwhelming public interest in keeping government computer systems secure which would be served by non-disclosure. This would outweigh any benefits of release. It has therefore been decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here:
https://ico.org.uk/media/for-organisations/documents/1207/law-enforcement-foi-section-31.pdf

Section 40(2): Personal Information where the applicant is not the data subject
Section 40 exempts personal information about a ‘third party’ (someone other than the requester), if revealing it would breach the terms of the Data Protection Act (DPA) 1998. The DPA prevents personal information from release if it would be unfair or at odds with the reason why it was collected, or where the subject had officially served notice that releasing it would cause them damage or distress. Junior members of staff would have no expectation that information about their positions would be made available in the public domain; to do so would be unfair and contravene the first data protection principle of the DPA 1998.

In this case the exemption applies because this information represents the personal information of a junior member of staff at The National Archives. Publishing the names of junior members of staff is considered an unfair use of personal data. As such, the names and positions of junior officials are withheld under section 40(2) of the FOIA.

More information about the publication of junior staff names

More general information about the section 40 exemption