Fixed telephony, broadband and WAN contract information

FOI request reference: F0041386
Publication date: March 2015

Request

I want to submit a freedom of information request for the following information relating to Fixed Telecommunications and Internet Services:

If there is more than one supplier for each of the contract information I am requesting below please can you split each contract individually and not combined. Please also separate the expiry data and spend and number of lines for each supplier. An example of this can be viewed at the bottom of this request.

Contract 1

1. Current Fixed Line (Voice Circuits) Provider- Supplier’s name, if there is not information available please can you provide further insight into why?

2. Fixed Line- Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

3. Fixed Line- Contract Duration- the number of years the contract is for each supplier.

4. Type of Lines- Please can you split the type of lines per each supplier? PSN, Analogue, SIP

5. Number of Lines- Please can you split the number of lines per each supplier? SIP trunks, PSN Lines, Analogue Lines

Contract 2

6. Minutes/Landline Provider- Supplier’s name (Fixed Voice not Mobiles) if there is not information available please can you provide further insight into why?

7. Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract.

8. Minutes Landline Monthly Spend- Monthly average spend. An estimate or average is acceptable.

9. Minutes Landlines Contract Duration: the number of years the contract is with the supplier.

10. Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3

11. Fixed Broadband Provider- Supplier’s name if there is not information available please can you provide further insight into why?

12. Fixed Broadband Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

13. Fixed Broadband Annual Average Spend-Â Annual average spend. An estimate or average is acceptable.

14. VOIP/PBX Installation Date of the organisation’s primary telephone system: – please provide day, month and year (month and year is also acceptable).

Contract 4

15. WAN Provider- please provide me with the main supplier(s) if there is not information available please can you provide further insight into why?

16. WAN Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers

17. Contract Description: Please can you provide me with a brief description of the contract

18. Number of sites: Pleas state the number of sites the WAN covers. Approx will do.

19. WAN Annual Average Spend- Annual average spend. An estimate or average is acceptable.

18.  Internal Contact: please can you send me there full contact details including contact number and email and job title.

IMPORTANT

If there is more than one supplier for some of the types of contracts information please can you split each of the contracts for each supplier that provide that service/support. For example Fixed Lines BT, Virgin Media Business

EXAMPLE

Supplier
Renewal Date
Contract Duration
Number of Lines

VMB
01/06/2013
1
100

BT
01/09/2013
3
600
If there is more than one contract please can you send me the main contracts?

If your organisation has a managed services contract which includes all or two out of three of the services stated above please state which of these is included with the contract. It would also be for me to if there are any other service support areas that are included within these contracts.

Managed Service Contract

Number of Extensions

Type of Lines

Number of Lines

Minutes Landline Monthly Average Spend

Fixed Broadband Average Annual Spend

WAN Average Annual Spend

Internal Contact: please can you send me there full contact details including contact number and email and job title.

If there is more than one supplier for each contract please can you separate the contract dates and spend for each supplier. Also if no information can be provided for each of the key data types please explain why there is no information.

Outcome

Partially successful

Response

Thank you for your enquiry of 23 February 2015 which we have treated as a request for information under the Freedom of Information Act 2000.

The Freedom of Information Act gives you the right to know whether we hold the information you want and to have it communicated to you, subject to any exemptions which may apply. Please find the information we hold below:
1. Current Fixed Line (Voice Circuits) Provider:
British Telecom and Vodafone (Vodafone bought out our previous supplier Cable and Wireless)
2. Fixed Line Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract:
British Telecom: Renewal date – Quarter 1, 2015
Contract description – ‘One Bill’ main telecoms account
Vodafone: Renewal date – Quarter 1, 2015
Contract description – Govt Telephone Network
3. Fixed Line and duration – the number of years the contract is with the supplier:
British Telecom: 10 years
Vodafone (Formerly Cable and Wireless): 17 years
4. Type of Lines
British Telecom: IISDN BRI, ISDN PRI,  Analogue Lines and Hard of hearing phone line
BT: 54 lines consisting of 4 ISDN BRI, 1 ISDN PRI, Analogue Lines and Hard of Hearing phone line.
Vodafone: 30 lines consisting of One DPNSS to the GTN network
5. Number of Lines
British Telecom: 54 consisting of Four ISDN BRI, 1 ISDN PRI,  Analogue Lines and Hard of hearing phone line
BT: 54 lines consisting of 4 ISDN BRI, 1 ISDN PRI, Analogue Lines and Hard of Hearing phone line.
Vodafone 30 lines consisting of One DPNSS to the GTN network
6. Minutes/Landline Provider – Supplier’s name (Fixed Voice not Mobiles):
British Telecom voice services include Disaster recovery service, Direct Inward phone numbers and Support services.
Vodafone voice service includes support services.
7. Minutes/Landline Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract:
British Telecom: Renewal date Quarter 1, 2015
Vodafone: First quarter based on existing GCF contract. We moved to the new PSN contract in the second quarter of 2014.
8. Minutes Landline Monthly Spend – Monthly average spend
Call charges average £750 per month for British Telecom
Call charges average £2.00 per month for Vodafone
9. Minutes Landlines Duration – the number of years the contract is with the supplier:
British Telecom: 10 yearsVodafone (Formerly Cable and Wireless):  17 years
10. Number of Extensions:
1,225 extensions
11. Fixed Broadband Provider – Supplier’s name:
British Telecom
12. Fixed Broadband Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract:
Quarter 1, 2015
13.   Fixed Broadband Annual Spend – Annual average spend:
£3,000 per annum
14. VOIP/PBX Installation Date of the organisation’s primary telephone system: -please provide day, month and year (month and year is also acceptable).
System Installation Date Upgrade dates – PBX 1991, 2008 and 2010. IP/PBX 2005 and 2009.
15. WAN Provider
(See table below)
16. WAN Contract Renewal Date – please provide day, month and year (month and year is also acceptable). If this is a rolling contract please provide me with the rolling date of the contract. If there is more than one supplier please split the renewal dates up into however many suppliers:
(See table below)
17. WAN Annual Average Spend – Annual average spend.  An estimate or average is acceptable:
(See table below)

 WAN Provider  Renewal Date  Annual Costs GBP  Contract Description
 Vodafone (Formerly Cable & Wireless)  Quarter 2 2015  £64,000  Includes back up and network and support services.
 British Telecom  n/a  £15,000  WAN connection – ends on 31/03/2015
 London Grid for Learning  Quarter 3 2015  £5,800  Includes network and support services
 Verizon – Internet Link  Quarter 1 2015  £83,500  Includes back up and network and support services

18. Number of sites: Please state the number of sites the WAN covers. Approx. will do

WAN – Three sites.

19. Internal Contact – please can you send me full contact details including contact number and email and job title:

Head of ICT Department at The National Archives. Our contact number can be located on The National Archives website www.nationalarchives.gov.uk/contact/

We are unable to provide you with specific details of expiry and renewal dates for these contracts because this information is exempt from disclosure under section 31(1)(a) of the FOIA.  Section 31(1) (a) exempts information if its disclosure is likely to prejudice the prevention or detection of crime.

Exemptions applied:

Section 31: Law Enforcement
(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—
(a) the prevention or detection of crime

Section 31 is a qualified exemption and we are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered.  If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released.  In the FOIA there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 31 exemption.

Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability in disclosing information about government procedure and contracts. However, release of this information would make The National Archives more vulnerable to crime.  The crime in question here would be a malicious attack on The National Archives’ computer systems.  As such release of this information would be seen to prejudice the prevention or detection of crime – section 31(1) (a) – by making The National Archives’ computer system more vulnerable to hacking at a given time.  There is an overwhelming public interest in keeping government computer systems secure which would be best served by non-disclosure.  This would outweigh any benefits of release. It was therefore decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here.
Contract type: Maintenance and support

Existing supplier: Daisy Communications (sub-contract with DV02)

Annual average spend over the past 3 years: 2015 – £25,176.00, 2014 – £30,244.00, 2013 – £30,244.00

Number of users: 1207

Hardware brand: Aastra (now owned by Mitel)

Application(s) running on PBX/VOIP systems: Contact Centre System, DECT Server, Extension Manager, Directory Manager, IP/PBX System, Speech Recognition Server, Voice Mail Server Call Recording System and Call Logging System.

Telephone system type: PBX

Contract duration: 12 months

Contract expiry date: 3rd quater, 2015

Contract review date: 2nd quater, 2015

We are unable to provide you with specific details of expiry and renewal dates for these contracts because this information is exempt from disclosure under section 31(1)(a) of the FOIA.  Section 31(1)(a) exempts information if its disclosure is likely to prejudice the prevention or detection of crime.

Section 31 is a qualified exemption and as such we are required to conduct a Public Interest Test.  For the results of this test and a full explanation of this exemption and why it has been applied please see the explanatory annex at the end of this letter.

Contract description: The contract is maintenance and support for the items that make up the telephony ‘solution’ (listed above) with the supplier (as above).

Contact details: Alec Mulinder, IT Service Delivery Manager at The National Archives.  If you would like to contact The National Archives contact details are available on our website.

Likely outcome of the expiring contract: For a request to be a valid request for information under the FOIA it must be a request for recorded information ‘held’ by a public authority (section 1(1)(a)).  Any comment on the ‘likely’ outcome of the expiring contract would be speculation.  However, we can advise you that when contracts such as this expire it is procedure for the contract to go back out on a relevant Government Framework.

Short list of suppliers that bid on this contract: The only supplier to bid on the framework was Daisy Communications.

Explanatory Annex

Exemptions applied

Section 31: Law Enforcement
(1) Information which is not exempt information by virtue of section 30 is exempt information if its disclosure under this Act would, or would be likely to, prejudice—
(a) the prevention or detection of crime

Section 31 is a qualified exemption and we are required to conduct a public interest test when applying any qualified exemption. This means that after it has been decided that the exemption is engaged, the public interest in releasing the information must be considered.  If the public interest in disclosing the information outweighs the public interest in withholding it then the exemption does not apply and the information must be released.  In the FOIA there is a presumption that information should be released unless there are compelling reasons to withhold it.

The public interest has now been concluded and the balance of the public interest has been found to fall in favour of withholding information covered by the section 30 exemption.  Considerations in favour of the release of the information included the principle that there is a public interest in transparency and accountability in disclosing information about government procedure and contracts.

However, release of this information would make The National Archives more vulnerable to crime.  The crime in question here would be a malicious attack on The National Archives’ computer systems.  As such release of this information would be seen to prejudice the prevention or detection of crime (section 31(1)(a)) by making The National Archives’ computer system more vulnerable to hacking at a given time.  There is an overwhelming public interest in keeping government computer systems secure which would be served by non-disclosure.  This would outweigh any benefits of release. It was therefore decided that the balance of the public interest lies clearly in favour of withholding the material on this occasion.

Further guidance on section 31 can be found here.